FAQ on Cargo Bikes

Does the electric bike recharge whilst I am pedalling?

No, it does not. Some manufacturers do advertise that the bikes regenerate whilst braking or going downhill. But, to be honest, this is marketing talk.

How do I charge the battery?

You plug a charger into the outlet and into the battery. You can do it while that battery is connected to the bike, or you can take it with you. The charger is the size of a regular laptop one. You will receive one with the bike.

How long is the charging time of the battery?

All our electric bikes use lithium-ion battery packs. The 504Wh (36V, 14Ah) battery pack will take about 4.5 hours to recharge 100% from flat or 2.5 hours to 80%.

How should I look after my battery?

When riding in cold conditions, allow the battery some time to come to room temperature before charging. Otherwise, as long as you don’t leave your battery empty for long periods, this is all you need to do.

Should I completely drain the battery before charging?

On some cheaper bikes with different style cells, this is necessary. However, all of our electric bikes feature Shimano batteries, so this is not required. It is best to top up our batteries constantly, even if you have only travelled 10 km.

Where are our cargo bikes made?

We weld, paint and assemble them at our workshop in Tallinn, Estonia.

I have seen cheaper (electric) cargo bikes. What’s the difference?

Our frames are made of Chromoly steel – they flex more, fatigue less than aluminium. Steel frames can take a beating like no other bike frame material. Steel is real – It’s the original bike frame material.
The type of steel we use is even used in space, which means it’s light, durable, and expensive. We pay good salaries to all our employees and producing in Europe means sustainability yet also more expenses. Our products are made from the best materials, best components by the best people. This means we can’t compete for the lowest price.

Can I use your bikes without pedalling or does it have a throttle?

None of our cargo bikes is fitted with a throttle. Our electric cargo bikes feature crank drive motors, and throttle cannot be added to any of our bikes. However, you may wish to try a crank drive bike as you’d be surprised how easy you can to move in a high assistance mode with minimal effort.
EU law means most self-propelled bikes are classed as motor vehicles (motorcycles) and thus need a driving license and insurance to use on public roads.

How fast will electric bikes go?

All electric bikes are governed by law to an assisted speed of 25km/h. You can, of course, pedal the bike faster. However, you will be using your pedal power as the assistance will drop off at 25km/h.

How should I clean my electric bike?

Clean your eBike like you would clean your regular bike. Use a hose, sponge and preferably a decent cleaner. If you can, then clean it after every ride to keep it in tip-top condition. After cleaning your bike, remember to re-apply lubrication to the chain with a decent dry lube (do not apply lubrication to a belt-driven bicycle). Finally, please resist using pressure washers on your bike. Not because of the electrics, but high-pressure water can push factory grease from the internal bearings leaving them dry for the next ride.

Does it matter if the electronics get wet?

Electronic items on all electric bikes are sealed units, from the motor to battery to head unit. They are all weatherproof and designed for all-purpose use, i.e. mountain biking, where you might run through puddles. Your eBike is expected to be able to handle this without any issues. If possible, try not to submerge your eBike completely. If you happen to find yourself in the lake with your bike, allow the bicycle to dry off before turning back on and returning to the trail.

Can I retrofit the Shimano system?

No, Shimano systems can be retrofitted to other bikes. Our bikes are engineered explicitly out of the factory to allow the correct mountings/stress of running the electric motor. So you can purchase spares if you already own one of our bikes. But you cannot buy an integral part of each system (the drive unit) on its own.

How much are the running costs of owning an electric cargo bike?

The running costs of owning an electric cargo bike are very low compared to other modes of transport. Generally, good quality electric cargo bikes use better components that last longer compared to cheap bikes. It is the same old saying again – You pay for what you get.

Can I test the bike before I buy it?

You can book a time at our ambassadors, which you can find here.

Can you remove VAT for export outside of the EU?

We can remove VAT/Tax for certain countries outside the EU (or businesses outside with a valid EU VIES VAT number).

How long will my cargo bike take to arrive?

Our standard shipment time is six weeks since your order. Please ask your arrival time here.

Will the electric bike arrive assembled?

Your bike will arrive 100% assembled (with any accessories you have added to the bicycle) and ready to ride. The box is relatively large, our courier will help you carry it in, but they may not enter the property and carry it upstairs, for example.

Where should I get my electric bike serviced?

All of our cargo bikes use standard components, so any cycle shop in the world can service the bike.
The electrical components of the eBike are weather-sealed and do not require further servicing once our team finishes the bike.

How often should I have my electric cargo bike serviced?

You should have your eBike serviced like your regular bike. An eBike does not mean you need to get it serviced more frequently than a normal bike. In most instances, an annual service is enough. However, using bikes excessively or in more extreme environments may wish more frequent servicing. Generally, you can feel when your bike needs a look over.

Where can I get spare parts for my electric cargo bike?

All of the components are standard cycle components so that you can pick up spares parts like inner brake pads, tubes, tyres etc, from any cycle shop. However, the electrical components may be harder to find. So please write to us if you need some electrical parts.

I don’t live local to you. What happens if I encounter a problem?

In the unlikely event of a problem, you can contact us via email, where we will be happy to assist in getting any niggles resolved. Most cycle shops can work on the standard components and carry spares if required. In addition, Shimano has a broad global service network. If you have any problems with eBike components, we can direct you to your local service centre.

What warranty do you offer on your bikes?

All of our cargo bikes come with the best possible warranty. We offer 5 years on the frame, one year on all components, & 2 years on the whole electrical system. Please see our warranty page for further details.
We will happily support you outside of any warranty period if you are the original owner. You can always give us a call or drop an email. Warranty doesn’t cover bulbs, brake pads, cables, hoses, bearings, tyres, tubes, chains, sprockets, hangers and other items generally regarded as consumables. Please also be aware that second-hand bikes aren’t covered by warranties that rest with the original purchaser.

How do I know what size cargo bike to purchase?

Cargo bikes come in two sizes. One size fits all (53 cm) – for riders from 165 cm and upwards. Perfect for sharing the bicycle with the whole family.
Large (57 cm) – for riders from 180 cm and upwards. The same geometry as the 53 cm frame only with visually larger and slightly stiffer for taller riders. Other sizes and custom geometries are available on request.